FAQs
Orders
Once your order is placed, you can check the order status at any time in "My Account." You will be able to see the current step of your order. Alternatively, you can use the "Order Tracking" feature: simply enter your order number and email address in the box displayed on the page, and it will show the exact status of your order.
If you have any questions about the status of your order, you may also email us at service@abcdress.com or contact us via LiveChat for further assistance.
To ensure that every order meets your expectations, we always send you a confirmation email to verify the details. You can still make changes to your order within a certain time frame. However, to ensure timely delivery, orders will be processed after 24 hours from the confirmation email, or once no queries have been submitted.
Please understand that once an order is processed, it cannot be easily amended due to scheduling, material sourcing, and tailoring costs.
All our items are made-to-order, including standard-size items. If you wish to cancel an order for any reason, please refer to our cancelation policy. If you confirm to cancel the order, please feel free to contact us via LiveChat or email at service@abcdress.com to submit your cancellation request, we are here to help you.
Our confirmation emails are automatically sent by our system. If you do not receive a confirmation email within 24 hours of placing your order, please contact us immediately.
Possible reasons:
1. Incorrect Email Address: If the email address entered is incorrect, our email may not reach you.
2. Email Filters: Please check your junk or spam folder, as there is a chance our email was redirected there.
For Remove/Cancellation: If you want to remove an item, please kindly contact our customer service team to process.
For Add an Item: At this time, our system isn't advanced enough to add items to existing orders. You can place a new separate order with the product you want.
Payments & Coupons
For our new customers, after they register, we will provide a $5 discount code in their account. You can find it under 'My Coupons.'
The security of the information our customers submit is one of our highest priorities. We are verified by International Bank Validation System and Paypal. You will have the most safe shopping experience here.
Most credit cards and debits cards are easily to pay here. we accept credit cards, PayPal, and installment payments etc. Please refer to: https://www.abcdress.com/payment-methods
Please don't worry about this, you can take the order number or the email address you used to place the order to contact us by Online LiveChat or email: service@abcdress.com. We will help you to sort this out.
Shipping
The Estimated Time of Arrival (ETA) = Tailoring Time + Shipping Time. At checkout page, you will see an estimated delivery window for your order, which will also be noted in your Order Confirmation email.
The Abcdress team is devoted to each customer and is willing to help as much as possible. If your event is very soon, please kindly contact us via LiveChat or by email at service@abcdress.com.
At this time, we are unable to ship our products to other countries which are not list. However, if you really do want an Abcdress dress, you can have it shipped to a friend or relative in a country we do ship to.
If your package shows as delivered but you haven't received it, please check your mailbox, backyard, or with neighbors. If you still can't locate your package, please contact us via LiveChat or by email at service@abcdress.com for further help.
Returns & Refunds
If you change your mind about the order, please submit the return request within 14 days of receiving the order. Note that these are calendar days, so weekends are also considered.
Please kindly contact our customer service department to ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.
All custom fit orders are tailor-made to your specifications. We can't resell a custom-fit order to another customer. Therefore, we will not accept returns or refunds for custom-fit orders unless there is a quality issue.
Products
Yes, in order to provide support and protection for the bust, the Abcdress team will include a built-in bra in each dress, except for the Flower Girl Dresses.
Abcdress has its own senior tailoring team, and we can make the dress according to your specific requirements. Customers need to provide their requirements in the additional notes section.
Yes, You can also email us directly with any specific notes or inquiries, and our team will get back to you promptly regarding your custom order.
Size & Fit
We provide a size chart on every dress page. Please check the size chart and compare it with your measurements. If you are unsure, feel free to contact us via LiveChat or by email at service@abcdress.com.
As part of the Abcdress team, we take pride in ensuring that all of our dresses are true to size. Please take your measurements referring to our "How to Measure" guide.
Account
Simply follow the "Forgotten Password" instructions. You will receive a password reset link by email.
We respect every customer's decision. Please contact us via online LiveChat or email: service@abcdress.com, and we will help you with the process.
Additional Info
To ensure that you have enough time for delivery and any necessary adjustments, we recommend placing your order 3 months before the wedding or formal event.
If Still can't solve the problem?
Don't worry, we have three ways to provide further assistance to you.