1.1 The Return Window

All return authorization requests must be submitted within 14 days of receiving your order, based on the official delivery timestamp.

1.2 Acceptable Conditions

We gladly accept returns for both standard and meticulously custom-made items, provided the following conditions are met:

• The garment remains in pristine, unworn, unwashed, and unaltered condition.
• All original abcdress security tags and labels are strictly attached.
• The item is securely packed in its original studio packaging.
• Note: You are welcome to try the garment on for fit. However, it must remain in flawless condition afterward.

1.3 Non-Returnable Items

• Garments exhibiting signs of wear, perfume, makeup stains, or physical alterations.
• Items returned without their original security tags or packaging.
• Requests made outside the designated 14-day window.

2.1 Standard Sizing

Standard-size garments are eligible for a full refund of the item's purchase price. Please note that original shipping fees are non-refundable for elective (non-quality) returns. Clients are responsible for arranging and covering the return shipping to our atelier.

2.2 Custom Creations

All custom fit orders are tailor-made to your specifications. We can't resell a custom-fit order to another customer. Therefore, ABCDRESS will not accept returns for custom-fit orders unless there is a quality issue.

2.3 Refund Processing

Approved refunds are routed back to your original payment method within 3–5 business days following our studio's receipt and quality inspection of the garment.
Note: Processing times depend on your financial institution. If 5 business days have passed, please contact your bank or credit card provider directly.

3.1 Client Responsibility (Elective Returns)

For elective returns (e.g., change of mind, style preference, or incorrect self-measurement), the client is responsible for all international return shipping costs to our Suzhou, China studio. We highly advise using a fully insured and trackable courier.

3.2 Studio Responsibility (Quality Assurance)

If your return is prompted by a verified manufacturing defect or studio error, we will take full responsibility. To ensure a fair assessment, "Quality Issues" are strictly defined as:

• Manufacturing Defects: Faulty hardware (zippers), significant fabric tears, permanent prominent stains, or severe loss of hand-applied embellishments.
• Significant Measurement Deviations: Finished garment measurements that differ from your submitted profile by more than 1 inch (approx. 2.5cm). (Please allow for minor tailoring variances inherent to handmade garments).
• Fulfillment Errors: Receiving an entirely incorrect style or color.

• Step 1: Request Authorization. Email service@abcdress.com with your order number and clear photographic evidence of the item to request a Return Merchandise Authorization (RMA).
• Step 2: Expert Review. Our quality assurance team will assess your request within 3 business days.
• Step 3: Dispatch. Once authorized, ship the item back within 14 working days using a reliable, tracked service (e.g., DHL, FedEx, USPS).

Standard Sizes: Eligible for exchange within 14 days of delivery. The client is responsible for the return transit costs of the original item, as well as the shipping fee for the newly requested garment. Original shipping fees are non-refundable.

Custom Sizes: Due to their personalized nature, bespoke garments cannot be directly exchanged. 

Because every piece is made-to-order, cancellation policies are tied to our production timeline:

• Within 24 Hours: Eligible for free modifications or a Full Refund cancellation.
• 24 to 72 Hours: A 20% material preparation deduction applies. Shipping fees are fully refunded.
• 72 to 120 Hours: A 50% material preparation deduction applies. Shipping fees are fully refunded.
• Beyond 120 Hours: A 100% Artisan & Material Fee applies, as your fabric has been permanently cut. Shipping fees are refunded if the item has not yet dispatched.
• Post-Dispatch: Orders in transit cannot be modified or canceled. You may process a standard return upon delivery. Original shipping is non-refundable.

For slight fit adjustments on custom pieces, we strongly advocate utilizing a local seamstress. It is a faster, more sustainable alternative to international transit. For adjustments unrelated to studio defects, abcdress offers a tailoring reimbursement of up to $50 (or 10% of the garment's value). Simply email a valid receipt from your tailor to service@abcdress.com to claim this courtesy credit.

Email: service@abcdress.com

Phone:+852 9570 8182

Corporate Address: No. 22, 11th Floor, Huahui Plaza, 1008 West Nanxi Street, Lingshui Litchi Town, Kowloon. (Please note: Do not send returns to this address)

Operating Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)

Our concierge team strives to respond to all inquiries within 24 business hours. Thank you for trusting abcdress with your special occasion.